Question 1

How does the quote request process work?

Accepted Answer

Fill out our online form describing your needs, add photos if possible, and our team will contact you within 24-48h with a personalized quote.

Question 2

Are the professionals insured?

Accepted Answer

Yes, all Helpeur professionals are verified and carry professional liability insurance. We verify their credentials before each collaboration.

Question 3

What are the intervention timelines?

Accepted Answer

Timelines vary depending on the type of service and urgency. For normal requests, typically 2-5 days. For emergencies, we can intervene within 24h.

Question 4

How does payment work?

Accepted Answer

Payment is made after the work is completed and validated by you. We accept credit cards and bank transfers.

Question 5

What if I'm not satisfied with the work?

Accepted Answer

Your satisfaction is our priority. If there's an issue, contact us within 48h and we'll arrange a free re-intervention or full refund.