Question 1

How does the quote request process work?

Accepted Answer

It's simple! Fill out our online form describing your needs, add photos if possible, and our team will contact you within 24/48h with a personalized quote.

Question 2

Are the professionals verified?

Accepted Answer

Yes, every professional goes through a rigorous verification process covering background checks, professional qualifications and insurance coverage.

Question 3

What are the intervention timelines?

Accepted Answer

Timelines vary depending on the type of service and urgency. For normal requests, typically 2 to 5 days. For emergencies, we can be there within 24 hours.

Question 4

How does payment work?

Accepted Answer

Payment is made exclusively by card through the secure Stripe platform: a 50% deposit when the quote is accepted, then the balance once the service is complete.

Question 5

What if I'm not satisfied with the work?

Accepted Answer

Your satisfaction is our priority. Contact us within 48 hours of the work being completed: we will find a solution, whether that means redoing the work or issuing a refund.