www.helpeur.ca
Last updated: November 24, 2025
This document governs the use of the Helpeur website and mobile application, in accordance with the laws of Quebec, Canada and the United States (California).
This website and mobile application are operated by:
Company name: Helpeur Inc. (or the exact company name)
Legal form: Corporation incorporated under the Quebec Companies Act
Head office: [Full address], Quebec, Canada
Quebec Enterprise Number (NEQ): [NEQ Number]
Email: [email@helpeur.ca]
Phone: [Phone number]
Publication director: [Director name]
In accordance with Law 25 (Act to modernize legislative provisions regarding personal information protection), we have designated a person responsible for personal information protection:
Name: [Officer name]
Title: Personal Information Protection Officer
Email: [privacy@helpeur.ca]
This person is responsible for ensuring the company's compliance with applicable data protection laws and responding to any requests regarding your personal information.
Host: [Host name]
Address: [Host address]
Website: [Host URL]
All elements comprising the Helpeur website and application (texts, graphics, software, photographs, images, videos, sounds, plans, names, logos, trademarks, various protectable creations and works, databases, etc.) as well as the site itself, are subject to Canadian and international copyright and intellectual property legislation. These elements are the exclusive property of Helpeur Inc. Any reproduction, representation, modification, publication, transmission or distortion, in whole or in part, of the site or its content, by any process whatsoever, and on any medium whatsoever, is prohibited without the prior written authorization of Helpeur Inc.
The "Helpeur" trademark and associated logos are registered or unregistered trademarks of Helpeur Inc. Any unauthorized use of these trademarks is strictly prohibited.
This legal notice, privacy policy and terms of use are governed by the laws in force in the province of Quebec and the federal laws of Canada that apply. Any dispute arising from the use of the site or application will be submitted to the exclusive jurisdiction of the courts of the province of Quebec, district of [Montreal/other], Canada.
This privacy policy describes how Helpeur Inc. (« Helpeur », « we », « our » or « us ») collects, uses, communicates, retains and protects the personal information of users of our website (www.helpeur.ca), our mobile applications and our services (collectively, the « Services »).
This policy complies with the following laws and regulations:
« Personal information »: Any information concerning a natural person that allows them to be identified directly or indirectly. This includes in particular: name, address, email, phone number, IP address, geolocation data, login identifiers, payment information, photographs, and any other information allowing a person to be identified.
« Client »: Person using the Services to order home service services.
« Helpeur » or « Professional »: Self-employed worker or company offering services through the Helpeur platform.
« Privacy incident »: Unauthorized access, use, communication or loss of personal information.
We collect the information you provide to us when:
When you use our Services, we automatically collect:
We use your personal information for the following purposes:
Service Provision: Create and manage your account, process your service requests, facilitate connections between Clients and Professionals, process payments.
Verification and Security: Verify the identity and qualifications of Professionals, conduct criminal background checks, prevent fraud and ensure platform security.
Communications: Send you notifications regarding your orders, confirmations, reminders and customer service communications.
Service Improvement: Analyze the use of our Services, develop new features, conduct research and statistical analyses.
Marketing (with your consent): Send you promotional offers, newsletters and commercial communications.
Legal Compliance: Comply with our legal obligations, respond to authority requests, exercise or defend our legal rights.
In accordance with Law 25 and other applicable laws, we obtain your consent in a free, informed and specific manner before collecting, using or communicating your personal information.
Explicit consent: For sensitive information, marketing communications and use of geolocation, we ask for explicit consent (checkbox, active acceptance).
Implicit consent: For information necessary for the provision of Services you have requested, your consent is presumed when you use our Services.
Withdrawal of consent: You can withdraw your consent at any time by contacting us. However, withdrawal of consent may limit our ability to provide you with certain Services.
We may communicate your personal information to the following categories of third parties:
Other users: Clients and Professionals can see certain profile information necessary for service delivery (name, photo, ratings, approximate location).
Service providers: Payment processors, hosting services, analytics services, background check services, who act on our behalf and according to our instructions.
Business partners: Only with your prior consent.
Authorities: When required by law, a court order or to protect our legal rights.
We contractually require our service providers to protect your personal information in accordance with applicable laws and this policy.
Some of our service providers may be located outside Quebec or Canada (notably in the United States). Before any transfer of personal information outside Quebec, we conduct a privacy impact assessment (PIA) in accordance with Law 25, to ensure that your information benefits from adequate protection. We put in place appropriate contractual safeguards to ensure this protection.
We retain your personal information only as long as necessary to achieve the purposes for which it was collected, or to comply with our legal obligations. As an indication:
Upon expiration of these periods, your information is securely destroyed or anonymized in accordance with recognized best practices.
In accordance with applicable laws, you have the following rights regarding your personal information:
Right of access: Obtain confirmation that we hold information concerning you and have access to it.
Right of rectification: Have inaccurate or incomplete information corrected.
Right to erasure (« right to be forgotten »): Request deletion of your information or de-indexing of hyperlinks in certain circumstances.
Right to portability: Receive your information in a structured and commonly used technological format, or have it transferred to another organization.
Right to withdraw your consent: Withdraw your consent at any time, subject to legal restrictions.
If you are a California resident, you also have the following rights:
Right to know: Know the categories and specific elements of personal information collected, sources, purposes and third parties with whom they are shared.
Right to deletion: Request deletion of your personal information.
Right to refuse sale or sharing: We do not sell your personal information. If this situation changed, you would have the right to refuse.
Right to limit use of sensitive information: Limit the use of your sensitive personal information.
Right to non-discrimination: Not suffer discrimination for having exercised your rights.
To exercise your rights, please contact us at the coordinates indicated in section 1.2. We will respond to your request within 30 days. We may ask you to verify your identity before processing your request. If we refuse your request, we will explain the reasons.
Our website and application use connection cookies and similar technologies. A cookie is a small text file stored on your device that allows us to recognize you and personalize your experience.
Essential cookies: Necessary for site operation (authentication, security, cart). Cannot be disabled.
Performance cookies: Help us understand how you use our site (Google Analytics or equivalent). Require your consent.
Functional cookies: Allow us to remember your preferences (language, region). Require your consent.
Advertising cookies: Used to display relevant advertisements (if applicable). Require your consent.
On your first visit, a banner allows you to choose the categories of cookies you accept. You can modify your preferences at any time via the « Cookie Settings » link located at the bottom of our site. You can also configure your browser to refuse cookies, but this may affect the operation of certain features.
We implement appropriate technical, administrative and physical security measures to protect your personal information against unauthorized access, disclosure, modification or destruction. These measures include in particular: encryption of data in transit (TLS/SSL) and at rest, strict access controls, regular security audits, and staff training. Despite our efforts, no system is completely infallible. In case of a privacy incident presenting a risk of serious harm, we will notify you as well as the Commission d'accès à l'information du Québec, in accordance with Law 25.
In accordance with the Canadian Anti-Spam Legislation (CASL), we only send commercial electronic messages to persons who have given their express or implicit consent.
Explicit consent: You have checked a box accepting to receive our communications.
Implicit consent: You have used our services or communicated with us in the past two years.
Unsubscribe: Each commercial message contains an unsubscribe mechanism. You can also contact us directly to unsubscribe.
For California residents: Helpeur does not sell and has not sold in the past 12 months the personal information of its users to third parties for monetary or other valuable consideration within the meaning of CCPA/CPRA. If this practice changed, we would implement a « Do Not Sell or Share My Personal Information » link in accordance with California law.
Our Services are not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will delete it as soon as possible.
We may modify this privacy policy at any time. In case of substantial modification, we will notify you by email or by a notice on our website before the modifications take effect. The date of last update is shown at the top of this document. We encourage you to regularly consult this policy.
These general terms of use (« Terms ») govern your access and use of the website www.helpeur.ca, Helpeur mobile applications and all related services (collectively, the « Services »). By using our Services, you agree to be bound by these Terms.
By accessing or using our Services, you confirm:
If you do not accept these Terms, you must stop using our Services immediately.
Helpeur is a technology platform that connects individuals (« Clients ») with qualified professionals (« Helpeurs » or « Professionals ») for the delivery of home services, including in particular: cleaning and maintenance, light plumbing and electrical work, furniture assembly, snow removal and gardening, and other residential services.
Helpeur acts solely as a technology intermediary facilitating connections. Helpeur is not a party to the service contract concluded between the Client and the Professional, and is not the employer of Professionals.
To use our Services, you must create an account. You agree to:
Professionals wishing to offer their services through Helpeur must undergo a rigorous verification process including:
Only candidates meeting our quality criteria are accepted (acceptance rate below 15%).
By using our Services, you agree to:
Pricing: Service prices are displayed on the platform and include applicable taxes, unless otherwise indicated.
Payment: Payment is made through the platform. Your card is only charged once the work is completed.
Service fees: Helpeur charges service fees for using the platform.
Cancellation: Cancellation fees may apply according to the deadlines provided in our policies.
Refund: In case of dispute, please contact our customer service. Refunds are granted on a case-by-case basis according to circumstances.
3.6.1 Helpeur is a connection platform and is not responsible for the quality, safety or legality of services provided by Professionals. Although we verify Professional qualifications, we cannot guarantee their performance.
3.6.2 To the extent permitted by law, Helpeur disclaims all liability for direct, indirect, incidental, special, consequential or punitive damages arising from the use of the Services or the inability to use them, including property damage, bodily injury or economic losses.
3.6.3 Helpeur's total liability to you may in no case exceed the amount you have paid to Helpeur in the 12 months preceding the claim.
3.6.4 The above limitations do not apply to the extent they are prohibited by applicable law, notably the Quebec Consumer Protection Act for consumers residing in Quebec.
You agree to indemnify, defend and hold harmless Helpeur, its officers, directors, employees and agents against any claim, loss, damage, cost or expense (including reasonable attorney fees) arising from your use of the Services, your violation of these Terms, your violation of a third party's rights, or any content you publish on the platform.
3.8.1 Helpeur Rights: The website, application, their content (texts, images, logos, software) and the Helpeur trademark are the exclusive property of Helpeur Inc. and are protected by copyright and trademark laws.
3.8.2 Limited License: We grant you a limited, non-exclusive, non-transferable and revocable license to use our Services in accordance with these Terms. This license does not grant you any rights to our intellectual property.
3.8.3 User Content: By publishing content on the platform (reviews, photos, comments), you grant us a worldwide, non-exclusive, royalty-free and transferable license to use, reproduce, modify and display this content in the context of operating the Services.
3.9.1 By User: You can close your account at any time by contacting us or via the application settings.
3.9.2 By Helpeur: We reserve the right to suspend or terminate your account, without notice, in case of violation of these Terms, fraudulent or abusive behavior, repeated complaints from other users, or for any legitimate reason related to the security or integrity of the Services.
3.9.3 Effects of Termination: Termination does not affect rights and obligations arising before termination. Clauses that, by their nature, must survive termination, will continue to apply (notably clauses relating to limitation of liability, indemnification and dispute resolution).
3.10.1 Amicable Negotiation: In case of dispute, you agree to attempt to resolve it amicably by contacting us first.
3.10.2 Mediation: If the dispute cannot be resolved amicably, the parties may agree to submit the dispute to mediation before initiating legal action.
3.10.3 Jurisdiction: Any unresolved dispute will be submitted to the exclusive jurisdiction of the courts of the province of Quebec, district of [Montreal/other]. These Terms are governed by the laws of Quebec and the federal laws of Canada that apply.
We reserve the right to modify these Terms at any time. Modifications will take effect upon their publication on our website. In case of substantial modifications, we will inform you by email or by a notice on the platform. Your continued use of the Services after publication of modifications constitutes your acceptance of the modified Terms.
Entirety of Agreement: These Terms, together with the privacy policy, constitute the entire agreement between you and Helpeur regarding the use of the Services.
Severability: If a provision of these Terms is found to be invalid or inapplicable, the other provisions will remain in effect.
Waiver: The failure to exercise a right provided in these Terms does not constitute a waiver of that right.
Assignment: You may not assign your rights or obligations under these without our prior written consent. Helpeur may assign these without restriction.
Language: These Terms have been drafted in French. In case of translation, the French version shall prevail.
For any questions regarding this legal notice, privacy policy or terms of use, please contact us:
By email: [email@helpeur.ca]
By phone: [Phone number]
By mail: [Complete postal address]
To exercise your rights of access, rectification, erasure, portability or to withdraw your consent, please contact our personal information protection officer:
Email: [privacy@helpeur.ca]
We will process your request within 30 days of receipt. We may ask you to provide proof of identity to process your request.
If you are not satisfied with our handling of your request or our management of your personal information, you can file a complaint with:
In Quebec: Commission d'accès à l'information du Québec (CAI) – www.cai.gouv.qc.ca
In Canada: Office of the Privacy Commissioner of Canada – www.priv.gc.ca
In California: California Privacy Protection Agency (CPPA) – cppa.ca.gov
By using the website www.helpeur.ca or the Helpeur mobile application, by creating an account or using our Services, you acknowledge having read, understood and accepted these Legal Notice, Privacy Policy and General Terms of Use in their entirety.
If you are a Professional (Helpeur), you also acknowledge having read and accepted the specific conditions applicable to Professionals, including verification requirements and resulting obligations.
Effective date: November 24, 2025